The digital availability of relevant product information, device data, documents, instructions, protocols and innovative services offers a decisive competitive advantage .
Customers, prospective customers, users and their own employees do not have to search for information, they can easily be called up or configured online with their own smartphone directly on the property. Thanks to the NFC chip, which can be easily integrated into the product label, for example, the information can be queried at lightning speed even in difficult environmental conditions such as dirt, heat or aggressive substances.
Because each NFC chip has its own unique serial number, each product can be clearly identified. The NFC chip therefore offers the access key to the personal product portal of each article and to a comprehensive customer service environment with object-specific content and configurations.
Each manufacturer or supplier decides which data and services should be offered:
- Documents: operating or maintenance instructions, spare parts lists, individual test protocols or certificates
- Images: Product images, application forms or photos of certificates
- Videos: Application or explanatory videos (can also be integrated as an embedding link from YouTube)
- Audio messages or music: explanations in sound or pieces of music
The Thync.it portal also offers a wide range of communication options which can be called up directly from the web browser of the end device:
- Multiple telephone numbers for quick direct dialing to the right person in the company
- Email addresses
- WhatsApp contacts
- Video communication via Skype or Okomo (optionally available)
- Contact form
- Different contact addresses (e.g. office, pickup or shop address)
The selected and contacted employee is informed immediately via email, push message or via the dashboard on the PC about the current contact with the exact property data - regardless of whether the contact person is in the office, company, on the go or in the home office. The data is always available regardless of location.
The NFC technology is already installed and usable as standard in newer smartphone devices. We recommend the combination of NFC chip and QR code on the label so that the data can also be read with older smartphones or tablets. Because the QR code and NFC chip access the same data in the cloud, the same information is always displayed. Through the use of NFC or QR codes, no addresses have to be entered via the keyboard - one scan is all it takes and the correct information is immediately displayed on the web browser that opens.
In contrast to other NFC chips or standard QR codes, the URL link from Thync.it does not refer to a general web or social media page, but to an individual product page with its own layout, which is assigned to each object by Thync. it platform is created separately and always up to date. With this uniqueness, article, production lot or serial numbers, own protocols or personal data can also be digitally recorded and displayed.
With the help of the Secret Area (optionally available), protected content can be saved on the same Thync.it code. Access is only granted to authorized persons with a personal login.
Further information can be found in the download area or on the data sheet. We are also happy to assist you personally and support you with the implementation.